Adjustments I've made to reminders to address high no-show rates for clinic appointments

When scheduling outpatient visits for a small specialty clinic, I encountered a tricky situation: there were a high number of no-shows on Monday mornings, leading to wasted doctor availability, while waitlisted patients couldn't be brought in on short notice. It may seem like a minor issue, but it impacts costs, customer experience, and team trust. When handling this, I first separated facts…