Tracking Stuck at Label Created After Pickup: How I Rebuilt the Scan Chain
I ran into this on a Monday pickup where the trailer had already left our dock, but about forty parcels still showed "label created" the next morning. From the customer side it looked like we printed labels and never tendered the packages. Internally, the WMS closeout said shipped, finance could see the carrier account activity, and the dock lead remembered loading the cart. The missing piece…