How to investigate discrepancies in hotel front desk night audits?

If the hotel night audit doesn't balance, don't rush to force the posting. The front desk should reconcile cash, credit cards, third-party platforms, deposits, and room rate adjustments separately. If the discrepancy matches a specific order amount, first check for duplicate authorizations, unrecorded refunds, or unsynchronized room type adjustments. Charges for dining, parking, and mini-bars…