PNR queue management for travel agents: how to track ticketing deadlines

PNR queues look like back-office detail until one deadline passes and the fare disappears. I learned to respect them after a client approved a fare late in the day, but the booking sat in the wrong follow-up list overnight. By morning the same seats priced higher and the client thought we had changed the quote. The first setup I check now is how the agency names its queues. Ticket today, client…