How I resolved a double-booked room without blaming housekeeping

I am sharing a field experience in Hotel & Lodging. I had been working with the hotel front desk with PMS, external channels, and late arrivals when it appeared that two guests had confirmation for the same room. The symptom that made me investigate it seriously was that housekeeping marked it as clean, but the PMS received a late modification from the channel. I preferred not to improvise…