CRM leads are very hot today but no one is following up. How do I fix the process for those that fell through the cracks?

During today's sales meeting, we discovered a batch of demo requests with high engagement that hadn't entered the SDR queue. Marketing thought Sales hadn't checked them, but after checking our HubSpot workflows, lead scores, and owner assignments, I found that a new 'industry' field had been added to the form, and the old rules didn't cover this option, causing the leads to get stuck as…