如何与家政清洁客户设定界限

家政清洁客户可能很棒,但工作范围蔓延(scope creep)是导致工作开始亏钱的原因。"你能顺便把烤箱也清理一下吗"听起来是个小事,但如果每次上门都这样,问题就大了。我学会了在开始工作前明确包含的项目,并在拿出清洁工具前对附加服务进行定价。对于独立工作或带领小团队的清洁工来说,你们是如何在不让客户感到被"锱铢必较"的情况下设定界限的?

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