How to handle last minute cancellations in house cleaning

Last-minute cancellations in house cleaning look small until you are the one holding the empty slot. The customer may have a real reason: sick kid, work call, visitor changed plans, weather, whatever. But the cleaner has already held the time, packed supplies, planned the route, maybe turned down another job, and sometimes scheduled a helper. That is why I do not like leaving the policy vague. It…