How to handle hotel OTA overbooking? Experience in front desk and housekeeping coordination.

The worst thing about hotel OTA overbooking is finding out only when the guest arrives. I once encountered a situation where we were fully booked on a Saturday, but orders were still coming in through the platform. The front desk would just call the supervisor, and the guest would be left standing at the counter waiting for a result—it was a very awkward scene. Later, we moved the overbooking…