Room sold twice: how I resolved it at the front desk

During a recent shift at the front desk on a night with high occupancy, the problem was that the PMS showed a room as vacant, but housekeeping had it marked as occupied. At first, it didn't seem serious, but in a real work environment, that kind of detail can affect timing, costs, or customer trust. First, I protected the operation, and then I went to the root cause. I compared the PMS status…