How to perform hotel night audit? Experience with room rate discrepancies and deposit reconciliation.
Night audit looks like just a few clicks in the system from the outside, but once you've actually done it, you know the scariest part is the small discrepancies left behind by the day shift. Room rates changed without notes, deposits refunded but not closed in the system, guests changing rooms but the room status not updated—everything pops up as soon as you run the reports at night. When I…