How to handle overselling in a scenic spot activity booking system?

When scenic spot activities are oversold, the front desk shouldn't just make tourists wait in line. First, confirm the oversold quantity, session capacity, and the number of redeemed vs. no-show tickets, then decide whether to add sessions, reschedule, or issue refunds. During on-site communication, provide specific options and timelines; don't let tourists run back and forth asking different…