Working the front gate taught me crowd control

Attractions and events taught me that the first ten minutes set the mood for the whole visit. If the line is messy, scanners are slow, or nobody knows where to go, guests get irritated before they even walk inside. I spent a lot of shifts at the gate with a radio on one side and people asking the same five questions all day. The work sounds easy until the sun is hot, a school group arrives early,…