如何在设施工作中对维护请求进行优先级排序

当设施工单出现在看板上时,听起来都很紧急。闪烁的灯光、闷热的办公室、洗手间问题、无法锁上的门。最棘手的部分是在不让人们感到被忽视的情况下决定优先处理什么。我通常将安全、出入、用水以及任何影响客户的问题置于舒适度投诉之上,然后发送简短的更新,让请求者知道他们的需求没有被遗漏。当所有工单同时涌入时,其他设施团队是如何进行排序的?

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