How to handle after hours emergency maintenance calls in facilities work

After-hours calls are where facilities policies get tested. During the day, you can walk the site, ask one more question, check parts, and pull another tech over. At night, one vague call can turn into a paid emergency trip, an annoyed tenant, a tired technician, and a manager asking the next morning why nobody waited. I do not think the hard part is deciding whether water pouring through a ceili…