How to maintain control during peak hours when the order sequence at the restaurant's expo station is messed up?
After working at the expo station during Friday dinner rushes, you realize that many problems aren't due to a lack of professional skill, but rather inconsistencies between the KDS (Kitchen Display System) and paper tickets. Servers keep rushing orders, resulting in main courses coming out before appetizers, or missing items entirely. If there isn't a unified protocol on-site, it quickly becomes…