Passengers accumulated due to bus bunching: what I checked

I saw it during a quite busy shift, observing a line with two buses together and then a long gap. The problem was that users were blaming the operator, but the pattern was coming from the terminal. At first, it didn't seem serious, but in a real work environment, that type of detail can affect times, costs, or customer trust. Before touching anything, I organized the case data. I analyzed actual…