Contact center industry questions, pay, benefits and experience · ZIWM
Public Contact center industry questions, pay and benefits, career topics, and experience posts.
Public Contact center industry questions, pay and benefits, career topics, and experience posts.
retail-contact-center
My QA score improved when I stopped treating the scorecard like a script. I used to force every required phrase into the call and it sounded stiff. The better approach was to hit the intent behind each line: verify the …
retail-contact-center
When I first worked in a contact center, I thought speed was everything. Keep the handle time down, close the case, move to the next call. After a few ugly callbacks, I changed my mind. A short, clear note helps more th…