How to handle shoplifting in a retail store without making it worse

Shoplifting is one of those retail problems that looks simple until you are the one on the floor. I have seen a bad confrontation turn a small loss into a safety issue, especially when the store is short-staffed. What has worked better for me is staying visible, using a clear radio call, keeping distance, and writing down details while someone else keeps the line moving. I am curious how other…