What to do when a facial client breaks out after treatment

The first time a client messaged me about breaking out after a facial, I wanted to defend the service right away. That was the wrong instinct. Now I ask for timing, photos, what products they used after leaving, and whether the breakout is irritation, purging, or something unrelated. I avoid diagnosing over text, but I do give clear next steps and document the whole exchange. The faster you stay …