Barbershop with long wait times: how I adjust appointments

In a recent review at a barbershop with a mix of bookings and walk-ins, the problem was that people with reservations were waiting because walk-ins were coming in without clear control. At first, it didn't seem serious, but in a real work environment, that kind of detail can affect times, costs, or customer trust. First, I protected the operation and then went to the root cause. I separated…