How I reduced no-shows after barber shop online check-in changes

I ran into this in a barber shop that allowed online check-in, walk-ins, and prepaid wellness add-ons. The issue was online check-ins looked confirmed, but clients still arrived outside their expected chair time. At first I blamed clients ignoring text messages, but it showed up whenever the wait estimate changed after barbers marked services complete in different ways. This caused the lobby fill…