How should an agent clearly explain issues when a buyer hesitates after a home inspection?

I took a buyer to see a house today. After the inspection report came out, they got nervous as soon as they saw terms like 'roof,' 'HVAC,' and 'plumbing,' and almost gave up immediately. Instead of making the decision for them, I categorized the issues into safety hazards, short-term repairs, and long-term maintenance, and then checked with the inspector to confirm the urgency of each item…