How to categorize and handle tenant maintenance requests so they don't become chaotic

The biggest fear with tenant maintenance requests is when everything is labeled 'urgent.' Whether it's a dripping faucet, an AC not cooling, a clogged toilet, a dead outlet, or a leaking roof, the tenant's tone might be urgent, but the priority shouldn't be based on who is pushing the hardest. I generally categorize them into a few types: active leaks, lack of heating/cooling affecting…