When working as a showing assistant, keys and schedules are more important than scripts.

During my time as a showing assistant, I discovered that while the job seems simple, problems usually arise from the most basic things. The client is already at the door, but the lockbox code is wrong; the previous group came out ten minutes late, and the next group is already waiting; the lights in the house aren't on, the curtains aren't drawn, and the seller's dog is still in the backyard…