Small leak reported late: how I closed the work order

I saw it during a very busy shift managing a leak under a rental sink. The problem was that the tenant sent a blurry photo and the owner wanted to wait until Monday. At first, it didn't seem serious, but in a real work environment, that type of detail can affect timelines, costs, or client trust. Before touching anything, I organized the case data. I requested a video, located the valve…