How to handle e-commerce order address exceptions: I used a validation queue to reduce mis-shipments and secondary shipping costs.

Last week, we had a batch of orders in our OMS that all showed as paid, but they were returned by the 3PL before picking. The reason wasn't inventory or payment, but 'dirty' address fields: some ZIP codes didn't match the city, some apartment numbers were written in the notes, and some PO Boxes selected services that couldn't deliver to them. At first, customer service was just fixing them one…