A parent pressed for progress updates after today's trial class. How can I make tutoring records clearer?

A parent at the tutoring center asked today exactly where their child is struggling after the trial class. The teacher only wrote, 'Basics are okay, needs practice.' This record is too vague for the front desk to follow up. I asked the teacher to add three items: types of errors, classroom response, and suggested practice content for next time. I also changed the sales follow-up script to focus…