In property management, photos and records can really save you from a lot of blame.

I used to think move-in inspections were just a formality, but after getting burned once, I learned that this step cannot be skipped. A tenant once claimed that the scratches on the floor were already there when they moved in, and that the kitchen cabinet door was already loose. The problem was that the move-in inspection was done too hastily; we only wrote "condition ok" and took very few…