Facilities work gets messy when the handoff is lazy

In facilities, a bad handoff can waste more time than the repair itself. I have walked into a morning ticket that just said "water near hallway," and that tells you almost nothing. Which hallway, how much water, new leak or old stain, tenant called once or three times. One small leak taught me to write better notes. The pipe was not the hard part. The hard part was figuring out who had already…