旅行社与订票行业问答、工资福利与经验 · 智问盟
旅行社与订票行业的公开问答、工资福利、职业发展和经验分享。
旅行社与订票行业的公开问答、工资福利、职业发展和经验分享。
travel-agency
I run into this more with family trips than solo bookings. The client starts with "we are flexible," but after two days of options the real budget is lower, dates are fixed, and baggage or seat fees were never in their …
travel-agency
Airline schedule changes are one of those jobs clients think should be simple. The flight moved, so just fix it. In reality, the change may break a connection, push arrival past hotel check-in, affect a prepaid transfer…
travel-agency
I used to think ticketing was mostly finding the cheapest fare. After a few months behind the desk, I learned the real work is catching the small things before they become expensive. One wrong letter in a passport name,…
travel-agency
旅行社帮客人准备签证材料，最怕不是材料多，是版本不一致。以前我遇到过护照名、机票预订单、酒店确认单三个地方拼法不一样，客人自己觉得只是大小写问题，递交时才被卡住。 现在我会先按目的地和签证类型列清单，不直接拿旧模板套。护照有效期、照片规格、在职证明日期、银行流水周期、邀请函抬头、行程日期都要互相对上。材料收齐后我会按递交顺序再排一遍，缺复印件、少签名、日期写错这些小问题，最好在预约前一天就查出来。有些客人会临时改酒店或航班，材料也要跟…
travel-agency
做旅行社行程费用，最怕的不是客人嫌贵，是便宜报出去以后才发现少算了一项。机票税费、行李、座位、酒店 resort fee、接送机、景点预约费、信用卡手续费，这些漏一个，后面都要自己解释。 我现在不会先急着给一个总价。先把供应商报价有效期、取消期限、儿童价、房型税费和付款节点分开列出来，再看客人的日期有没有跨周末或节假日。汇率也要写当天口径，别让客人拿三天后的价格回来比。 费用清单最好给同事过一眼，尤其是多城市行程。自己盯久了很容易只看…