零售门店行业问答、工资福利与经验 · 智问盟
零售门店行业的公开问答、工资福利、职业发展和经验分享。
零售门店行业的公开问答、工资福利、职业发展和经验分享。
retail-store
I used to think closing shift was mostly cleaning up and getting the floor ready. The part that actually taught me the most was inventory after the rush was over. That is when the bad shelf count, wrong peg, or missing …
retail-store
The complaint that changed how I worked retail was over a return that the system would not allow. I kept pointing at policy and the customer got louder. My manager pulled me aside later and said the first job is to lowe…
retail-store
门店补货不能只靠员工看到空格子才去仓库找货。这样做最容易晚一步，热门 SKU 已经断在顾客面前，冷门货却一直占着后仓位置。我后来比较习惯把补货拆成三个动作：开店前看系统低库存，午后看实物货架，闭店前看当天动销。 重点不是把所有商品每天数一遍，而是盯高周转、促销端架、尺码颜色容易断的货。系统库存有时候会被退货、损耗、调拨拖偏，所以看到货架少了，不要只信系统还有几件，最好顺手查后仓位置和上一笔销售时间。 补货车也要按动线排，不然员工推着车…
retail-store
价签错价一般不是收银台那一刻才出问题，前面已经漏了好几步。促销开始、结束、临时降价、同款不同规格，这几个地方最容易出差错。 我后来习惯在促销切换当天早班先抽半小时查重点货架，不是全店乱扫，而是盯端架、收银旁、清仓区和高频投诉 SKU。系统价、货架标签、海报价、移动端价格最好放在一起核一次，看到不一致先拍照留底，再改标签，别靠口头说"等会处理"。 还有一个小细节，换下来的旧价签不要随手塞进抽屉，很多错价就是旧标签又被新人拿出来用了。我们…