Cross-border e-commerce industry questions, pay, benefits and experience · ZIWM
Public Cross-border e-commerce industry questions, pay and benefits, career topics, and experience posts.
Public Cross-border e-commerce industry questions, pay and benefits, career topics, and experience posts.
ecommerce-cross-border
Cross-border orders get messy when tracking sits still for a few days. Customers do not care which carrier has the package; they just see no movement and start asking if the order is lost. I try to answer with the exact…
ecommerce-cross-border
DDP and DDU look like shipping terms, but they change the customer experience more than people expect. I have seen stores save a little on the front end by shipping DDU, then spend the next week answering angry messages…
ecommerce-cross-border
The first few cross-border orders made the margins look better than local stock, so I focused too much on unit cost. The part I underestimated was time. A shipment that is cheap on paper can wipe out the whole week when…