Cross-Border Shipping Weight Discrepancy? The Carton Audit That Fixed Our Invoice Gap

One issue that kept showing up in our cross-border ecommerce lane was not customs or tracking. It was billed weight. The label quote in the OMS looked fine, the parcel left the warehouse, and the carrier invoice came back higher because billed weight used dimensional weight instead of the scale weight stored on the SKU. At first the team thought the carrier was overcharging. After I pulled a…