Cross-Border Returns RMA Checklist: How We Stopped Refunding the Wrong Orders

The problem I ran into was refunds getting released before the returned parcel was matched to the right RMA. On a domestic return, tracking number, order ID, and warehouse receipt usually line up. On cross-border returns, we had local return labels, forwarded parcels, translated customer notes, and sometimes two tracking numbers for the same item. Support would see "delivered" and push the…