How to document logistics exceptions so they can be easily traced later?

When handling domestic logistics, the worst thing is to just write 'customer reason' or 'warehouse issue' for an exception. It seems easy at the time, but a couple of days later, when the customer follows up, finance makes a deduction, or the driver can't explain what happened, everyone realizes the record is useless. When I write up an exception now, I try to include a few key points: time…