Local Delivery Exception Codes Causing Repeat Stops? My Route Manifest Fix

Last month I ran into a route-closeout problem that looked like a driver issue at first. Three local delivery stops kept showing up the next morning as reattempts, even though the driver had a POD photo and a timestamp for each one. Dispatch thought the driver forgot to close the stops. The driver said the app was done. Customer service was stuck between both stories and kept calling the same…