Morning carrier closeout got cleaner after we logged device queue counts

Our morning carrier closeout kept showing a gap between parcels we handed off and scans that appeared in the tracking system. At first it looked like missed scans on the floor, so the team kept reminding clerks to scan more carefully. The pattern did not fit, though. The same clerk would have clean scans on one route and delayed scans on another route with the same process. We finally started…