The returns are piling up on the QC bench today. How can I use RMA grading to clear out the high-value items first?
There were two carts of goods piled up in the warehouse returns area today, and customer service was pushing for refund turnaround times again. Previously, everyone inspected items in the order they arrived, but this time I graded the RMAs based on value, category, probability of resale, and the customer's promised refund time. I inspected high-value, unopened items first, took photos of…