How to sync 3PL fulfillment updates into ecommerce support tickets

Customer support gets stuck when the 3PL knows what happened to an order but the ticket system does not. I have worked with setups where the warehouse portal showed a pick delay, the store showed label created, and the support agent only saw a customer asking why the order had not moved. The answer existed, but it was in the wrong system. The first thing I map is the fulfillment status language. …