Where is my order customer service tickets during delays

WISMO tickets can bury an ecommerce support team even when the warehouse is doing its job. Customers do not care that the label was created, the carrier missed the scan, or the package is sitting between facilities. They see no movement and ask the same question: where is my order? I try to separate delay tickets by stage instead of answering them all the same way. If the order has not left the w…