Where exactly do insurance claims get stuck, and how should agents handle it when clients push for updates?

When insurance claims are slow, a client's first reaction is usually that the agent isn't following up. But anyone who has worked in insurance knows that it often gets stuck on documentation, damage assessment, scope of liability, third-party responses, or the fact that the client didn't provide all the details from the start. Agents are caught in the middle—they have to push the company without…