导游与地接行业问答、工资福利与经验 · 智问盟
导游与地接行业的公开问答、工资福利、职业发展和经验分享。
导游与地接行业的公开问答、工资福利、职业发展和经验分享。
travel-tour-operations
Late guests are the part of tour ops that still makes my day messy. Ten minutes at hotel pickup becomes twenty at the restroom stop, then lunch calls asking where the group is. I have had better luck giving the next mee…
travel-tour-operations
Hotel pickup no-shows are where the whole day can get unfair fast. The bus is outside, the guide is texting, dispatch is calling the room, and the rest of the group is staring at the clock like we are wasting their vaca…
travel-tour-operations
Guests leaving the group for "just a quick stop" can turn a smooth tour day into a tracking job. It happens at markets, photo stops, food halls, restrooms, and anywhere the group has ten minutes of loose time. One perso…
travel-tour-operations
导游耳麦设备出问题，现场会比想象中尴尬。人多、车吵、景点风大，讲解听不清，客人很快就散神。以前我只看设备能不能开机，后来才发现电量、频道、备用耳机、麦克风线接触不良，哪个都可能让一段讲解废掉。 现在出团前我会把主机、接收器、备用电池和充电线放在一起点数，司机或地接那边也要知道备用包在哪。上车前先试一遍频道，别等到景点门口才调。客人拿到耳机后，最好让他们当场听一句，不然走出去才发现没声音，导游只能边讲边处理设备。多团同场时还要避开频道串…
travel-tour-operations
接机看着就是举牌等人，真做起来最容易漏在信息交接。一个航班改航站楼、一个客人手机没开漫游、一个司机只拿到英文名，现场就乱了。 我做地接接机时，会把乘客姓名、航班号、落地时间、航站楼、联系电话、语言要求和行李数量放在同一张表里。司机出发前再核一次航班状态，不只看计划到达时间，还要看实际落地和行李转盘信息。团队分批到的时候，每批都要有单独联系人，不能只写一个总负责人。 客人没出来不要只靠司机在群里说"没看到"。至少要留通话记录、短信截图和…
travel-tour-operations
Tour ops looks simple until you are the one holding the schedule. The bus is late, one guest forgot medication in the hotel, the restaurant wants the group ten minutes early, and the guide is still trying to keep everyo…