Auto Service & Repair industry questions, pay, benefits and experience · ZIWM
Public Auto Service & Repair industry questions, pay and benefits, career topics, and experience posts.
Public Auto Service & Repair industry questions, pay and benefits, career topics, and experience posts.
transportation-auto-service
The diagnostic fee argument comes up all the time in auto repair. A customer sees a warning light and thinks scanning a code is the same thing as diagnosing the car. Then the shop has to explain why a tech spending real…
transportation-auto-service
Brake noise after a pad replacement is one of those complaints that can make a shop look bad even when the brakes are technically working. The customer does not care that stopping distance is fine. They hear squeal, gri…
transportation-auto-service
Parts delays make customers angry faster than the actual repair sometimes. The mistake I have seen in shops is waiting until the promised time is already missed before calling. By then the customer is not only waiting, …
transportation-auto-service
In auto service, the comeback usually starts before anyone turns a wrench. The customer says one thing, the ticket says another, and the tech gets a vague line like "noise while driving." That is how shops waste hours a…