What should I do if customer identity verification gets stuck at the bank front desk?

When bank front-desk identity verification gets stuck, the worst thing to do is guess and try. First, follow the procedure to confirm whether the ID type, expiration date, name spelling, and address are consistent, then check if the system requires secondary verification. When a customer is in a hurry, you can explain which step it is stuck on, but do not disclose internal risk control rules. If…