NEMT driver late pickup at clinics: how do you keep the schedule from falling apart?

Non-emergency medical transportation can look simple until one clinic runs late. A rider is not discharged, paperwork is missing, the wheelchair is not ready, or the family member who was supposed to help is nowhere around. One delay turns the next two pickups into a mess. The driver is usually the one standing there trying to be polite while dispatch asks for an update and the next passenger…