How I explained a split shipment without the customer thinking product was missing

In my day-to-day, I handle e-commerce fulfillment with several warehouses and support, receiving tracking chats. The problem that made me stop was this: an order went out in two shipments, but the email seemed to say everything was in one box. The symptom that made me investigate it seriously was that the customer saw one tracking number and two products, while the WMS had two pick tickets. I…