Today's ticket said the VPN connects but internal sites won't open. Here is how I narrowed down the scope.

I received several tickets from remote employees this morning, all stating that the VPN was connected but they couldn't open internal reports. In the past, everyone would just reinstall the client, but this time I asked the users to stay connected while I captured the routing table, DNS resolution, and split tunnel policy. It turned out that after a VPN profile update, a segment of the internal…