How to troubleshoot when the company VPN cannot connect to the intranet?

When users can't connect to the intranet via VPN, they usually just say 'I can't open the system,' but you need to break it down on-site. First, confirm if the Wi-Fi or Ethernet connection itself has internet access, then check if the VPN has been assigned an internal IP address. If you can connect to the VPN but can't open the system, it's likely an issue with DNS, routing, or permissions not…