USPS Package Says Delivered but Not Received: A Mailroom Scan Audit That Actually Worked

Last month our corporate mailroom had a USPS package that showed Delivered at 10:18 a.m., but the recipient, the front desk, and the mailroom shelf all had nothing. It looked like a simple missing package case, but the messy part was that the tracking scan was real and the customer service team wanted an answer before opening a claim. I did not start by blaming the carrier. I pulled the inbound…